← Careers / Open Positions
📍 Remote (US/EU Timezone) / ⏱ Full-time
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Responsibilities include resolving customer queries, recommending solutions, and guiding customers through the features and functionalities of our products. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Tradologics is an ambitious startup, led by people who share a vision to enable greater access to financial markets by removing many of the roadblocks faced by traders and potential traders on the way to automate their trading.
Tradologics is what happens when a market's need to facilitate trading meets a passion for efficiency, smart technologies, and innovation.
Tradologics is a fully remote team, spread across the globe. As a member of our team, you will be invited to work wherever you're happiest and most productive. That being said, we often have timezone preferences when hiring, as some teams work better when they can communicate synchronously for a few hours several days of the week.
We believe in self-directed work and autonomy. We hire passionate, responsible people, and we expect them to deliver without having someone tapping on their shoulders.
Transparency is one of our core values. We believe that it builds trust and holds us accountable. Compensation aims to be competitive for your role, location, level, experience, and contract type, and our annual compensation and bonus formulas are readily available for everyone in Tradologics.
Our focus with perks and benefits is to offer everything teammates need to do their best, healthiest work and keep developing their craft.
We know how stressful, competitive, and time-sensitive a hiring process can get, so we make it a priority to be as transparent and considerate as possible, and we keep our candidates informed of their status all throughout the process.
We don't do whiteboard/algorithm interviews. We'll talk about things you've previously worked on and then do a work trial for a week – you'll be paid as a contractor for this.
To apply, fill out the form on this page.
Tradologics is an equal opportunity employer and bans discrimination and harassment of any kind. All qualified applicants will be considered for employment without regards to race, color, creed, religion, national origin, ethnicity, sex, sexual orientation, gender identity, national origin, age, marital or partnership status, family or parental status, pregnancy, physical or mental disability or any other status protected by the laws or regulations in the locations where we operate. Tradologics will not tolerate discrimination or harassment based on any of these characteristics.
An action is the basic unit we use to measure platform usage. It represents any operation you initiate with the cloud platform.
This includes:
Instead of driving you crazy with different pricing for data, servers, ingress/outgress traffic, and other features – we've normalized everything into an action, which is the standard usage unit on the cloud platform.